Key Responsibilities (with a banking focus):
Process Analysis & Documentation (Banking Context):
Map and document critical banking processes like loan origination, KYC/AML checks, account opening, and transaction processing.
Identify bottlenecks and inefficiencies that impact customer service, operational costs, or regulatory compliance.
Model “to-be” processes that incorporate best practices, automation, and regulatory requirements.
Process Improvement & Optimization (Banking Focus):
Lead projects to streamline processes, reduce processing time, and improve accuracy in areas like loan approvals, fraud detection, and customer onboarding.
Apply Lean, Six Sigma, or other methodologies with a focus on banking-specific challenges (e.g., risk management, compliance).
Implement process changes while ensuring minimal disruption to banking operations.
Process Design & Implementation (Banking Context):
Design processes that adhere to strict banking regulations (e.g., KYC/AML, GDPR, PSD2) and internal risk policies.
Collaborate with compliance officers and legal counsel to ensure regulatory compliance is embedded in process design.
Support the implementation of new processes, including training for bank staff and communication to customers.
Process Monitoring & Performance Management (Banking Focus):
Establish KPIs relevant to banking, such as transaction processing time, customer satisfaction scores, regulatory compliance adherence, and fraud detection rates.
Monitor process performance using banking-specific data and reporting tools.
Analyze data to identify trends, potential risks, and areas for improvement in banking operations.
Stakeholder Management (Banking Context):
Collaborate with branch managers, loan officers, compliance officers, IT staff, and other stakeholders across the bank.
Effectively communicate process changes and their impact on different areas of the bank.
Build strong relationships with stakeholders to ensure buy-in for BPM initiatives.
Technology & Tool Support (Banking Focus):
Utilize BPM software, workflow automation tools, and banking-specific systems (e.g., core banking platforms, CRM) to manage processes.
Evaluate and recommend technologies that can automate banking processes, improve data analytics, and enhance regulatory compliance.
Compliance & Risk Management (Banking Specific):
Ensure all process changes comply with relevant banking regulations and internal risk policies.
Identify and mitigate risks related to process changes, such as operational risks, compliance risks, and reputational risks.
Project Management (Banking Context):
Manage process improvement projects within the bank, considering the complexity of banking operations and regulatory requirements.
Ensure projects are delivered on time and within budget, with minimal disruption to banking services.
Interested and qualified candidates should forward their CV to: careers@lapo-nigeria.org and copy ,precious.omoruyi-wise@lapo-nigeria.org using the position as subject of email.
Apply via :
careers@lapo-nigeria.org
