RESPONSIBILITIES
Manage and direct operations team to achieve business targets.
Assist in developing or updating standard operating procedures for all business operational activities.
Build strong relationship by addressing customer issues and complaints in a timely manner.
Assist in employee appraisals, promotions, compensation and termination based on the performance review.
Provide operational support and guidance to staff.
Assist in developing operating and capital budgets.
Monitor and control expense according to allotted budget.
Assist in interviewing, recruiting and training candidates.
Manage work assignment and allocation for staff.
Conduct performance review and provide performance feedback to staff.
Maintain accurate and clear documentation for operational procedures and activities.
Work in compliance with company policies and procedures.
Ensure team follows standard operating procedures for all operational functions.
Conduct regular meetings with team to discuss issues, concerns, updates etc.
Support operational risk and audit process for the purpose of preventive maintenance
SKILLS AND COMPETENCIES
Demonstrate a flexible and available attitude allowing continuous service delivery
Natural leadership and proactive attitude in handling and resolving operation matters
Positive influence on other team members and stakeholders
Ability to demonstrate independent initiative, make sound decisions using effective problem-solving techniques
Ability to develop and present comprehensive reports
Innovation, creativity and ability to generate new business ideas
Ability to satisfy the clients in providing a good service and in continuously improving
EDUCATION AND EXPERIENCE
Minimum of a Bachelor’s degree or HND; MBA/MSC degree is an added advantage
Minimum of 8 years of industry experience
At least 5 years cognate experience in Project Management, Business Development and/or Operations Management with a proven record of achievement.
Professional qualification from Chartered Institute of Stockbrokers will be an added advantage
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