Job Description The role is a senior leadership one, reporting to the Managing Director. As a member of the Leadership team, the areas of focus are:
Provision of insightful and strategic thought leadership, industry experience, analysis and expert advice to clients on superior and revenue enhancing customer experience strategies
Efficiency of implemented solutions
Growth and effective management of the Customer Experience Advisory Business
Financial Dimension:
Revenue growth and cost efficiency
Relationship Dimension:
Develop new and manage existing business relationships
Manage a team of analysts
Collaborate with other unit heads on Projects
Leadership Dimension:
Shape and drive the Hiring Company’s Business Strategy
Membership of the Hiring Company’s Management Committee
Attendance at Board Meetings
People Leadership
Key Responsibilities 1.) Client Engagement and Management:
Win new businesses
Initiate and drive initial meetings with the Client’s management team to establish the requirements of the advisory project, define project standards, goals, budgets and deadlines
Preserve existing and grow new client relationships
2.) Provide the strategic thinking for and lead the delivery of excellent Customer Experience Advisory to clients:
Understand the Client’s strategic objectives
Conduct an audit of client’s current strategy in order to clarify and define strategic and operational problems
Collect, analyse and interpret data and assess the pros and cons of possible strategic options in service of actualising client’s objectives
Recommend strategic options to the client and facilitate the selection of the optimal solution
Prepare a strategic plan for the optimal solution
Collaborate with other unit heads to implement the agreed solution
Develop change management approaches that will facilitate the effective implementation of desired transformation in the client organisation
Monitor and measure efficacy of implemented solutions
3.) Create Industry Specific Insight:
Conduct objective research on industry specific market trends, competitors, product demands etc. that will allow clients/users make informed industry specific decisions
4.) Project management: create and institutionalise an efficient project management and reporting system to ensure service quality and compliance with objectives, budget, deadlines, client and regulatory requirements 5.) People Leadership:
Organise and manage project team members to ensure tasks and responsibilities are delivered according to predefined quality standards and in a timely manner
Coach and develop the Advisory team
Qualifications, Experience and Attributes
First degree; a post graduate degree is an additional advantage
Very good track record of project delivery and growth in a renowned Consulting firm
Strong business and commercial awareness
Very good numerical skills
Strong analytical and problem solving skills
Very good interpersonal skills
Excellent written and verbal communication skills
Excellent people leadership skills
Very good organisational skills
Proficient in the use of Microsoft office packages
A proven track record of establishing and maintaining strong relationships with clients
Excellent presentation and reporting skills
Aggressive self-developer
Pro-active, focused, self-motivated and initiative driven
Entrepreneurial and resourceful
Collaborative
Flexible working options are available.
Applicants should send their CV’s & application letter to recruitment@divitiae-ng.com quoting reference number: HCEA001 in the ‘Subject Field’.
Apply via :
recruitment@divitiae-ng.com
