Job Summary:
The quality assurance officer is responsible for identifying quality problems in repaired terminals. They will closely work with the technicians and inventory team to test repaired terminals, identify and document defects of terminals that do not comply with standards. They are majorly responsible for preventing defective terminals from reaching Business that could result in costly returns.
Job Description:
Quality Inspection: Conducting thorough inspection of repaired terminals to identify any defects or deviations from standard.
Compliance: Ensuring that repaired terminals comply with the specified standards, guidelines and technical requirements before distribution.
Visual Inspection: Careful inspection of quality of repaired terminals through visual examination.
Testing Procedures: Implementing testing procedures using test sheets to validate the functionality and performance of repaired terminals.
Documentation: Maintaining detailed records of quality inspections, test results and issues identified during the test process.
Collaboration: Working closely with repair technicians, engineers and relevant teams to address and rectify quality issues.
Workflow process: Developing and implementing workflow of terminal collection and returning of non-conforming terminals to inventory.
Stock keeping: Keeping proper and accurate records of received and returned terminals.
Process Improvement: Identifying areas for improvement to enhance overall repair quality and efficiency.
Perform other duties as delegated and assigned by his/her Line Manager.
Requirements:
OND/ HND, Bachelor’s degree in Electrical/ Electronics, or a related field is preferred.
Experience in terminal repair is an advantage.
Strong analytical and problem-solving skills, with the ability to reconcile discrepancies and identify areas for improvement.
Proficiency in using Microsoft Office applications.
Excellent attention to detail and accuracy in data entry and record-keeping.
Strong organizational and time management skills to prioritize tasks and meet deadlines.
Effective written and verbal communication skills to collaborate with cross-functional teams.
Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
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