Location: Lagos Island Reports To: MD/CEO Job Description
We require the service of a Hajj & Umrah Travel Business Manager who will be in charge of the overall Operations and the general growth of the Travel Agency.
Responsibilities Operations:
Overall management of the Travel Agency
Supervise the daily activities of the Company
Design operational plan for the company
Drive the company’s marketing policy
Sign-on of new customers to the company
Drive growth of clientele base
Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
Contribute towards ensuring company’s budget for actualisation and realisation for the year.
Management of existing clients: 100% customer retention and improved turnaround/response time
Prompt resolution of customer issues and complaints
Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
Ensure actualization of business targets
Ensure high standard of customer experience always
Develop strategies to achieve visibility for the Company
Attending Agency’s meetings and appointments
Generating enough income to defray all Agencies’ expenses
Recruiting the best hands for the Agency
Prepares Weekly and Monthly Marketing Call Plan
Monthly Operations & Marketing Report
Financial Tasks:
Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
Prepare Annual budgets with the MD/CEO
Implementation of the budgets
Keeping Agency’s records and accounting
Monitor and ensure prompt invoicing of executed jobs
Liaise with Bank account officers to ensure smooth operations with the banks.
Follow up on loan repayments to avoid default
Maintenance Tasks:
Facilities/ equipment management
Maintain data base
Requirements
Must be a graduate with background in Social Sciences ( BSc/HND)
Must have at least 5 – 7 years cognate experience in a reputable travel and tour organization in the same capacity
Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc
Salary Salary is negotiable based on experience.
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Use the emails(s) below to apply Applicants should send their CV’s using the job ref as the subject of the mail. Note: Experienced candidates will be invited for interviews.
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