Job ref: HUTBM Reports To: MD/CEO Job Description
We require the service of a Hajj & Umrah Travel Business Manager who will be responsible for the overall Operations and the general growth of the Travel Agency.
Position Summary
Manage the day-to-day activities of the agency while maintaining clients. Sell to and follow-up with clients while developing business strategies to increase profitability.
Manage and train the travel agency staff effectively allowing for increased sales and engagement.
Maintain operational efficiencies and the overall management of the Travel Agency.
Responsibilities Operations & Marketing:
Design operational plan for the company
Drive growth of clientele base by Selling travel products and tour packages
Drive the company’s marketing policy and activities; sign-on of new customers to the company
Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance
Ensure prompt resolution of customer issues and complaints
Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
Ensure high standard of customer experience always
Develop strategies to achieve visibility for the Company
Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
Manage existing clients; ensure 100% customer retention and improved turnaround/response time
Generate enough income to defray all Agencies’ expenses
Prepares Weekly and Monthly Marketing Call Plan
Monthly Operations & Marketing Report
Staff Management:
Ensure that company’s procedures, guidelines and standards are followed in the areas of: customer service, ticketing, attendance, accuracy of work, invoicing etc. for employees
Recruit the best hands for the Agency as at when required
Constantly motivating the sales team to hit their targets and ensure company profitability;
Meet regularly with sales team to give them sales figures and plan how they approach their work
Communicate with sales consultants and providing encouragement, help and advice
Prepare monthly activity reports – Sales and Financial performance
Appraise all staff apart from Director of Umrah & Hajj Operations and the MD’s driver/personal staff
Deal with disciplinary matters and customer complaints.
Financials:
Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
Prepare Annual budgets with the MD/CEO
Implementation of the budgets
Keeping Agency’s records and accounting
Monitor and ensure prompt invoicing of executed jobs
Liaise with Bank account officers to ensure smooth operations with the banks
Follow up on loan repayments to avoid default
Maintenance:
Facilities/ equipment management
Maintain client data base
Role Requirements
Must be a graduate with background in social sciences ( BSc/HND/)
Must have at least 6 – 7 years cognate experience in a reputable travel and tour organization in the same capacity as this role
Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc
Salary Salary is negotiable based on experience
Applicants should forward their CV’s to: recruitment@stresertservices.com using ‘HUTBM’ as subject of mail Note: Experienced candidates will be invited for interviews.
Apply via :
recruitment@stresertservices.com
