Job Description
A Group, Conference & Events (GC&E) Coordinator with Hilton Hotels and Resorts will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing?
As GC&E Coordinator, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GC&E Coordinator will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a GC&E Coordinator will perform the following tasks to the highest standards:
Receive and convert incoming enquiries to achieve targets and maximize revenue
Seek opportunities to increase sales and conversions within the Team
Manage an events schedule to maximise yield
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities.
Responsible for initiating the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guests rooms, but also meeting space and rate availability.
Responsible for initiating reservations for groups attendees, preparing rooming list, revising existing reservations, building group blocks in the PMS as needed . Communicating to external customers any communication deemed necessary by the event service managers.
Assist the C & E Manager upon request to conduct site inspection with potential customers, visiting guests rooms, meeting space and banquet facilities, as well as other hotel facilities.
Data entry using Delphi, ONQ R&I, Microsoft Word and Excel.
Copying and distributing of internal/external letters, forms, bookings, contracts, room lists, schedules, and mail. E-mail correspondence directed by Managers as needed. Filing, faxing, and distributing of incoming/outgoing mails.
What are we looking for?
A GC&E Coordinator serving Hilton Worldwide Brand Hotels and Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Minimum of HND.
Minimum of a year work experience in guest contact area.
Good organisational and administration skills.
Positive attitude and good communication skills.
Commitment to delivering a high level of customer service.
Confident telephone manner.
Good knowledge of Microsoft Office Suite.
Excellent grooming standards.
Demonstrated previous experience working in a Sales environment.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems.
Demonstrated previous experience working in the Conference & Events function.
Certification in a relevant field.
What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Learn more now about Hilton Hotels & Resorts — the global leader of hospitality.
To apply, visit Hilton’s Career Page on Taleo
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