Responsibilities
Receives calls from patients directly and /or receives calls transferred from Care coordinator and handles such calls as per Health Connect 24×7 policies and procedures
Works to ensure that patients are directed to and receive care in appropriate venue in a timely manner.
If problem can SAFELY be handled through advice only, following established standards of medical care and following Health Connect 24×7 policies and procedures, provides such advice and records all information in electronic record format.
Works in a team-based environment to help achieve maximum benefit from program through care integration.
Participates in programs that may be independent of or integrated with other parts of delivery systems involved in tele-monitoring of patients with designated medical conditions designed to respond to tele- monitoring data and integrate with patient’s care.
Clearly communicate to patients and care coordinators advice and expectations of outcome.
Document all encounters in the Health Connect 24×7 Call Center software (Secure access and training will be provided).
Be available when on duty to receive warm transferred calls. Time delays in connecting doctor lead to decreased ability to have positive impact with patients.
Participating in Company Doctors which includes one to one patient consultations.
Attend the Health education and promotion events. Attend the clinical workshops.
Performs other duties as assigned.
Requirements
Candidates should possess a Bachelor’s Degree qualification with 2 – 4 years of work experience.
Interested and qualified candidates should send their CV to: Jobs@Healthconnect247.com using the Job Title as the subject of the email.
Apply via :
Jobs@Healthconnect247.com
