Reports: CEOSupervises: All OperationsJob Description
Responsible for overall management and the smooth running of the day to day operations of all sales outlets in line with company standards.
Ensure the implementation of service and operational standards across all outlets.
Increase company profitability by minimizing wastage and devising cost control measures.
Develop and drive initiatives to increase sales and profits.
Achieve the overall set targets for the company by pro-actively contributing to the formulation, direction and implementation of business strategy.
Drive results by continuously seeking improvements to enable individual outlet and company growth.
Ensure weekly/monthly sales targets are met and expand current income streams.
Ensure customer service, hygiene, quality and operational standards are maintained across all outlets.
Responsible for ensuring the training and induction of staff is conducted in line with company standards.
Ensure company policies, standards and values are understood, embraced and complied with by all staff.
Ensure the conduct of the business within ethical, legal, and moral boundaries consistent with the company values.
Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies, LAASA, etc to ensure smooth running of operations.
Works closely with the HR department to ensure all human resource objectives are met.
Coaching, motivating and development of managers and staff to achieve desired targets.
Preparation of weekly management and any other business performance reports.
Ensure that weekly management reports, profitability, HR, stock report and other general management reports for all outlets are prepared as and when due.
Provides leadership for achievement of goals for new store openings as required.
Ensures that all facilities and equipment are properly maintained and serviced.
Act as a gate-keeper for the CEO and MD.
Qualifications and Key Skills
BA/ B. Sc degree holder (desirable)
3 years min experience in a similar role in a QSR franchise such as KFC, Dominos etc.
Multi-site restaurant operations management skills.
Strong business and commercial acumen.
Proven leadership and problem solving skills.
Proven experience in training and development of staff to meet set goals.
Sound financial and budgeting skills.
Excellent customer service skills.
Excellent communication skills (verbal and written).
Full understanding of all federal and state regulations as regards health and safety, restaurant regulations, HACCP standards etc.
Ability to multi-task, and change priorities constantly as needed in a fast paced environment.
Must have a car.
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