About the job
The General Manager, Hotel Division will oversee strategic and operational execution for Landmark Group’s hotel portfolio. This role involves managing existing assets, developing new projects, and building collaborations with hotel operators and property owners. By focusing on quality service delivery, resource management, and partnership expansion, the General Manager will elevate Landmark Group’s reputation in hospitality and drive meaningful revenue growth.
What Success Looks Like in the Role
Achieving or surpassing performance targets for the hotel division, including footfall, digital transactions, and overall revenue benchmarks.
Consistently delivering superior guest experiences across all locations and partner properties.
Cultivating engaged, high-performing teams that demonstrate best-in-class hospitality and service standards.
Expanding the hotel portfolio through strategic partnerships and effective execution of new developments.
How This Role Fits Into the Organization Overall
This position is pivotal to converting Landmark Group’s business goals into tangible outcomes across its hotel division. By establishing operational protocols, ensuring financial viability, and setting the bar for guest satisfaction, the General Manager ensures that each hotel location reflects Landmark Group’s vision. Through seamless collaboration and alignment with broader corporate strategies, this role propels the Group’s standing as a premier hospitality brand.
Responsibilities of the General Manager, Hotel Division Include, but Are Not Limited to:
Strategy Development and Execution
Define the strategic direction for the hotel division, transforming corporate objectives into clear, achievable plans.
Create roadmaps with milestones and metrics to measure progress and success.
Partner with internal and external stakeholders to drive growth in new and existing locations.
Hotel Operations Management
Oversee daily operations, implementing SOPs to maintain world-class service levels.
Conduct periodic reviews of workflows to enhance efficiency and service quality.
Ensure proper oversight of operations in third-party partner locations, upholding consistent standards.
Guest Experience and Service Excellence
Design and implement strategies to elevate customer satisfaction and loyalty.
Develop replicable methods for managing guest feedback, delivering swift and thorough issue resolution.
Standardize service protocols across all properties to ensure a uniform guest experience.
Financial Development, Management, and Execution
Establish budgets, forecasts, and KPIs to drive the division’s financial success.
Monitor financial reports to identify opportunities for reducing costs and boosting revenues.
Enforce financial controls in partnership agreements, maximizing value and minimizing risks.
Leisure Education and Training Development
Work closely with headquarters to roll out hospitality-focused training programs.
Champion staff engagement and career development, ensuring high retention of top talent.
Implement systems for continuous learning and development across multiple hotel locations.
Brand Integration
Coordinate with the broader Landmark Group to enhance brand loyalty and trust through hotel services.
Ensure consistent brand representation in areas like customer interaction, staffing, and partnerships.
Build and maintain relationships with private, government, and non-government partners.
Compliance and Risk Management
Guarantee adherence to all local health, safety, and licensing regulations.
Oversee periodic audits to minimize risks and uphold operational integrity.
Deploy security protocols and emergency plans that prioritize guest and staff well-being.
Qualifications:
Minimum of 7–10 years’ experience in hospitality management, with a proven track record in a leadership role (e.g., Seasoned operations manager, effective hotel manager, or proven general manager).
Bachelor’s degree in hospitality management, Business Administration, or a related field; a master’s degree or professional certification (e.g., CHA) is an advantage. Valuable experience in the sector with reputable brands and in effective positions will substitute for hospitality based degreed
Proficiency in hotel management software (PMS) and data analytics tools.
Proven ability to drive revenue growth, control operational costs, and maintain high service standards.
Proven track record of managing budgets, achieving revenue targets, and overseeing multiple operational departments
Exceptional customer service and interpersonal skills; ability to interact professionally with diverse customer groups.
Interested candidates should send their CV and cover letter to: recruitment@landmarkafrica.com
Apply via :
recruitment@landmarkafrica.com