Main Purpose of Job
The business is desirous of establishing a domestic cleaning division that will operate an operational franchise model and is desirous of engaging a General Manager to lead the process.
Under the guidance and leadership of the GMD, this role will craft develop and implement all the necessary strategies needed to ensure a successful startup operation including establishing collaborative partnerships with financial partners, technical partners and resource the business in order to facilitate new business developments, whilst supervising and managing the laundry services operations and to deliver the financial performance objectives of the laundry services division of the business
Key Performance Areas Business Planning & Innovation:
Organize, plan, manage and assumes the risks and take initiative of the new division
Craft and implement the market attractiveness plan
Marketing & Business Development:
Lead the sales, marketing and business expansion activities of the domestic services
Coordinate activities and relationships of all program partners
Operations Management:
Lead, supervise and monitor operational activities of all operational franchisees and franchises
Oversee quality assurance and back office activities to assure consistent qualitative delivery
Customer Relationship Management:
Develop and maintain business relationships with all key client and prospect contacts
Lead and ensure excellent customer relationships
Requirements Work Experience:
At least 10 years’ experience with minimum of 3 at management level preferably in a service environment or facilities management function
Knowledge:
Broad knowledge of cleaning and franchise industry
Good knowledge of relevant policies and procedures
In-depth business process knowledge
Good understanding of financial management principles
Good understanding of key principles of customer relationship management
In-depth understanding of core business principles
Skills:
Excellent decision-making skills
Good communication skills
Strong negotiation skills
Good influencing skills
Superior Leadership skills
Advanced strategy development skills
Excellent relationship building skills
Advanced problem solving skills
Solid Team Leadership skills
Competencies
Inspires others
Good blend of people/task orientation
Big picture outlook, Forward thinking
Able to maintain a multi-task focus
Results driven, Development focused
Strong ethics, Committed,
Dedicated, Visionary
Leadership Competencies:
Driving accountability, Drive and energy
Building and maintaining stakeholder relationships
Business understanding, Facilitating and managing performance
Attracting, developing and retaining entrepreneurial talent
Strategic focus, Articulating and cascading the vision and values
Salary
Terms of engagement subject to negotiation
Strong performance based component
go to method of application »
Applicants should send their CV’s to: recruitment@stresertservices.com Using the job code as the subject of the mail. Note: Only those who meet the aforementioned requirements and experience will be invited for interviews.
Apply via :
recruitment@stresertservices.com
