Job description
Overview
The General Manager (“GM”) is a visible, energetic and ethical leader who serves as the Chief Operating Officer of the Club (“Club”) and has overall responsibility for the management of all operations of the Club. The GM reports to the Board of Directors and is responsible for carrying out the Club’s policies, adhering to the protocols of the Club’s governance documents and modeling the behaviors of the Club’s mission and values. Further, the GM actively interfaces with the Executive Committee of the Board and the Board Committee Chairs, facilitating meetings, implementing/monitoring programs and initiatives, and providing reports on Club activities and programs.
The GM develops, maintains and promotes a management philosophy that culminates in Member satisfaction and employee engagement, while consistently achieving the mandates of the annual/long term financial and strategic plans.
Job Responsibilities
Member satisfaction through outstanding service, communication and teamwork

Rapport and trust with staff at every level of the organization

Accountability for the annual operating/capital budget and human resources workforce programs

Strategic planning, inclusive of balancing the return on investment with the expansion of services/programs that reflect the dynamic needs of the Membership
Vendor management and stewardship of resources

Integration of programs and activities into a seamless operating model that enhances the reputation and brand of the Club in the community and fosters the “family club” experience for the Membership
Liaise with Club owners/shareholders/business principles
Responsible for all elements of the Club financial management, operations and staff, in accordance with the approved business plan, budget and management and license agreements
Executive member of all committees attending all board and committee meetings, unless directed otherwise
Employment of all non-management employees, and with the approval of SCI, all management level employees
Entire club operation including but not limited to: financial performance, membership sales, food quality and service, membership, the use and condition of all club facilities, the rental of club rooms, the annual budget, member satisfaction, events, staffing and community relations
Available at the club at such times as necessary to carry out his or her responsibilities including evenings
Jonas and Point of Sale systems are used to optimum level at club
Budgeting and planning for the operation of the club in conjunction with SCI
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