Requisition ID: #51930981 Location: Onne, Rivers Responsibilities
Technical Service Personnel prepare, support and troubleshoot the installation, testing, recovery, maintenance and repair of FMC oilfield equipment including, but not limited to: wellheads, risers, tensioners, control systems, subsea processing, trees, manifolds and tie in systems.
Technical Services Personnel are on-site to coordinate, advise and interface with our customers and their contractors to ensure flawless execution of field installation and workover activities on FMC oilfield equipment.
Main Tasks
Works independently to install, test and repair new and reworked FMC products (equipment and tools) ensuring no rig lost time for our customers while controlling expenses and maintaining FMC owned assets. Handles customer complaints in a (Tally Book or other forms), readily available, to communicate general procedures, spare parts, critical dimensions as well as customer questions, concerns and complaints.
Prepares and completes Safety related documentation (Job Safety Analysis, incident, and other required reports) consistently for the purpose of heightened safety awareness and accident prevention.
Understands and follows all FMC and customer safety requirements. Proactively pursues safe work practices and participates in safety training.
Proactively pursues the attainment of new technical training and skills for the purpose of advancing and updating knowledge and competence.
Provides project start-up expertise including oversight during first installations
Assists as needed with the development of procedural requirements for current and future jobs.
Serves as the on-site supervisor to the FMC field service crew and is responsible for reporting back to subsea service management.
Train, mentor, and instruct members of the field service team when on assignment.
Takes responsibility and accountability for Safety; will not take or accept short cuts; responsibility will be taken to intervene or stop the job if required.professional manner.
Ensures all equipment, service tooling and spare parts are on location and ready to use by performing inventories and function-fit tasks prior to beginning each job. Records critical information such as dimensions, weights, temperatures, pressures and flow rates to ensure assembly/system will work per design and procedure requirements. Assists with the review of product testing, running and in some cases with assembly procedures.
Completes more complex tasks in accordance with procedures and applicable codes and/or standards while offering guidance to less experienced personnel.
Provides “project support”, as required, for all new projects which includes: attending design review for equipment and tools, reviewing installation procedures, assisting with project Factory Acceptance Tests and reviewing project training requirements for service personnel.
Establishes and maintains communication with Customer Representative on issues including job installation/testing procedures, equipment, tooling and spare parts requirements, equipment and tooling function-fit and critical technical data (dimensions, measurements, weights, temperature, pressures and flow rates).
Provides sales support through quality customer interface via excellent communication by ensuring the customer is fully informed of all aspects of the job before, during and after successful and unsuccessful tasks. Handles customer comments, requests and complaints in a professional manner.
Completes Field Non-Conformance Reports (FNCR) as product and procedural problems are encountered. Ensures all quality issues and documentation (equipment and procedural defects) are communicated and sent back to FMC Service Management.
Completes Field documentation (Daily, Service, End-of-Well and other required reports) after the completion of each service job. Maintains technical information
Requirements
High School diploma or equivalent
B.Sc. in Electrical and/or Electronics Engineering will be an added advantage for Controls/Topsides TSP.
Typically 3+ years experience in a field service technician role.
Possesses thorough knowledge of applicable theories, practices, and accepted internal business processes and procedures.
Requires advanced knowledge of one or more of the following fields: Electrical, Subsea equipment, Hydraulics equipment, Mechanical equipment and tools.
Relies on systematic thinking and understanding of broader organizational implications and implements creative and unique solutions.
Proficient in applicable software applications.
Ability to read and understand drawings.
Ability to perform moderately complex calculations.
Ability to use and understand technical tools and instruments to perform basic troubleshooting.
Interpret job requirements and coordinate equipment needed.
Strong written and verbal communication skills in English are essential to effectively teach what they know to other employees.
Ability to effectively communicate ideas in a clear and concise manner, quickly grasping the essential information that must be conveyed and responding well to difficult questions.
Ability to work in a team-oriented environment.
Ability to give and receive constructive feedback and coaching while responding appropriately.
Proficiently communicate ideas and concepts with ability to persuade, influence, and facilitate problem resolution.
Understanding and communicating within diverse cultural environments is critical.
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