Main function:
First impression/Guest Luggage/Guest check in
Reports Directly to: Front office Manager
RESPONSIBILITIES
As a Porter, you will provide exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage to rooms.
Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.
Interact with Guests and contribute to the first impressions of guests.
Ensure that individual guest and Groups receive fast, efficient and friendly service.
Ensure you communicate any guest feedback to the management & appropriate department.
Assist with room moves and luggage deliveries and always man the Front Door, following all standard operating procedures.
Ensure laundry support is provided when required by guest.
Provide room service for guest and also clear guest plates from time to time.
Answer calls in the absence of the receptionist.
Present yourself in a professional way as possible.
Take guest for room shows explaining each facility in the room.
Handle check out operations by ensuring every lost but found items are brought to the notice of the management.
During check out, check the rooms properly for any spoilt items.
Ensure the front office is clean and free from clutter at all times.
Clean the reception area, sweep, mop floors and vacuum carpets.
Fix minor technical issues, like changing bulbs and providing room support.
Report damage in guest rooms, call technicians and monitor repairs until completion.
Monitor generator operations by making sure the security team know when to switch on/off at appropriate times.
Any other extra responsibility as may be assigned by the management.
Water the flower,
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