Key Responsibilities
Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.
Requirements
Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.
Minimum 10 years of experience in hotel operations: A minimum of 5 years of experience in hotel operations, preferably in a management role in a 5-star hotel.
Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.
Apply via :
jobs@boltonwhitegroup.com