Responsibilities
Attend daily NOC operation meeting
Attend Weekly OPS meeting
FO daily, weekly, monthly report design and quality improvement.
Create and perfect work flow
Make FO preventative maintenance plan and ensure implementation quality
Ensure issues found by preventative maintenance are properly escalated
Ensure all the CR are properly recorded and followed
Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
Arrange FO team to check hardware and software version, data configuration
Ensure all the site access are under FO control and have reference number
Ensure all network problem caused by site access are properly followed
Ensure a good and reasonable shift plan, especially during holidays and festival
Ensure the quality of shift handover
Good knowledge of network topology, traffic handling capabilities and traffic characteristics
Requirements
First degree or equivalent in a relevant discipline or any Science/ Social Science discipline.
Performance management
Communication skills at CxO level
Customer Expectation Management
Excellent team player
Excellent reporting and planning skills
Time management
Good analytical and investigation technique
Decision Making Skills
Applicants should send their application letter and CV’s to: hr@marcelgrp.com
Apply via :
hr@marcelgrp.com
