Duties and Responsibilities
Customer Relations:
Regularly available in the hotel lobby and reception, brings the social area to life and promotes the brand and hotel’s offers depending on each type of clientele
Develops high quality relationships with guests, applying the Ibis hospitality policy from the moment they arrive and throughout the whole stay, in order to encourage loyalty
Anticipates guests’ needs and takes them into account
Handles any guest complaints that are not settled directly by team members
Professional Techniques / Production:
Knows all about ibis’ special features and informs guests about the formalities, any special conditions relating to their stay and the services available
Organizes arrivals and departures, encouraging guests to check out at times other than on departure
Coordinates room allocation, handling any switches as necessary
Communicates with the other departments whenever needed
Ensures that guest documentation is available and up-to-date
Team Management and Cross-Departmental Responsibilities:
Anticipates needs and organizes recruitment for the team
Ensures the team operates smoothly: prepares the work schedules taking each person’s skills into account, leads, motivates, creates a good working atmosphere…
Carries out annual performance appraisals for his/her employees, sets targets and provides support for career development
Prepares the team’s training plan and follows up implementation
Ensures compliance with labor legislation
Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
Commercial / Sales:
Trains the team to use the appropriate sales pitches and supervises implementation
Sets daily occupancy rate and average room rate targets for the team.
Qualifications
Interested candidates should possess an HND or Bachelor’s Degre with 2-8 years experience.
Interested and qualified candidates should send their CV to: H7577-HR@accor.com , Richard.asikeme@accor.com using the job title as the subject of the mail.
Apply via :
H7577-HR@accor.com