Key Responsibilities:
Guest Relations:
Warmly welcome guests and ensure a smooth check-in and check-out process.
Address guest inquiries, concerns, and complaints with professionalism, exceeding expectations.
Provide personalized recommendations for services, amenities, and local attractions.
Guest Experience Management:
Anticipate guest needs and offer tailored services proactively.
Ensure all guest touchpoints—from arrival to departure—are seamless and memorable.
Collect and act on guest feedback to continuously enhance experiences.
Service Excellence:
Communicate services, amenities, and local attractions clearly and accurately.
Collaborate with other departments to deliver personalized guest experiences.
Handle guest concerns with empathy and professionalism.
Reservations and Bookings:
Manage online and offline bookings, ensuring accurate records.
Handle room assignments, upgrades, and special requests in line with guest preferences.
Administrative Duties:
Maintain accurate guest records and prepare daily occupancy and revenue reports.
Ensure compliance with company policies and luxury standards.
Team Collaboration:
Coordinate with housekeeping and other departments to ensure readiness of rooms and facilities.
Assist in training new front desk staff on procedures and standards.
Financial Transactions:
Manage billing and payments accurately, reconciling cash and card transactions.
Facility Oversight:
Monitor the lobby and front office area, maintaining a pristine and welcoming environment.
Respond promptly to emergencies, implementing necessary protocols.
Qualifications:
2 to 4 years of experience in front office or guest relations roles, preferably in luxury establishments.
Exceptional communication and interpersonal skills.
Strong organizational abilities with keen attention to detail.
Proficiency in reservation software and basic financial transactions.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Apply via :
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