JOB RESPONSIBILITIESYour main responsibility shall be to
Take telephone and email enquiries on behalf of the company
Generate sale lead from enquiries and convert same tsales
Liaise and build relationships with prospects, with a view to converting them to customers
Manage the affairs of the front office, direct incoming calls and persons to appropriate department
Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up tdate.
Dissemination of information regarding service delivery, date of commencement of classes, monies due for payment, etc.
JOB SPECIFICATIONS
Academic and Professional: A University degree in ANY discipline.
1 – 2 years experience in IT service provisioning with emphasis on customer liaison.
Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in IT, Telecoms or Training company
COMPETENCE
Customer Relationship Management techniques.
Service Level Management.
Good Business Communication Skills.
Good knowledge of I.T & Telecom Industry.
Proficient use of computer and related applications
Excellent telephony skills with the ability tlisten, question and explain.
Basic Telecommunication concepts, principles and systems.
Best Practices in Customer Care/Customer Relationship Management.
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Qualified applicants should send CVs to info@ttcmobileworld.com. Only shortlisted candidates will be contacted and subsequently invited for Interview.
Apply via :
info@ttcmobileworld.com
