Job Summary
The front desk supervisor is responsible for managing front desk operations. S/he is responsible for ensuring maximum satisfaction of all guests and to ensure that the front desk officers are courteous, pleasant and helpful.
Key Responsibilities
Work with the general manager to achieve optimum guest satisfaction, profitability, and efficiency in line with hotel standards.
Demonstrate 100% commitment to providing the best possible experience for guests and visitors.
Prepare weekly, monthly, quarterly, bi-annual and annual report of all guest list for Management decision.
Provide necessary training for front desk officers in accordance with hotel standards.
Promote hotel facilities and services to guest and possible clients.
Resolve all guest matters quickly, efficiently and courteously through partnering and communicating with other department.
Constantly seek feedback from clients and guest to know areas of improvement.
Requirements
B.Sc/HND in any related field
Certification/qualifications in customer service will be an added advantage
3 years customer service/front desk experience, experience in the hospitality industry will be an advantage
Proficiency in Microsoft excel, word, PowerPoint and other hotel operations software.
Competencies:
Customer service orientation
Excellent communication skills -verbal and non-verbal
High emotional intelligence
Strong leadership and supervisory skills.
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Applicants should send their CV’s to: recruitment@raldsandagate.com Note: Only shortlisted candidate will be contacted.
Apply via :
recruitment@raldsandagate.com