Details:
Using several electronic and manual information systems responds promptly and courteously to inquiries received by telephone, mail, email, and fax about visa qualifications, the application process, and a wide range of other non-immigrant and immigrant visa matters.
Recognizes and refers difficult or misdirected queries to appropriate staff members.
Moves information, including printed materials and correspondence, quickly and efficiently through the section.
Reviews visa applications for completeness and accuracy.
Makes a preliminary assessment of the qualifications of each applicant, recognizing applicants who are specifically barred by the Immigration and Nationality Act, who require special clearances, who do not need a visa, who must pay a fee for a visa or who have not established entitlement to visa status or to a particular category of visa.
Flags any aspects of a case requiring special attention by the adjudicating officer.
Returns passports with issued visas by the appropriate means.
Enters relevant data of each visa applicant into various consular systems for name checking.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Hear and resolve complaints from customers.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Perform administrative support tasks, such as proofreading, transcribing handwritten information.
Schedule appointments and maintain and update appointment calendars.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Qualifications, Skills, and Experience:
The ideal candidate should have attained 3 three years’ experience in a related area of work
Excellent communication skills.
Computer literacy skills.
Excellent planning and organizational skills.
The applicant must possess a high sense of urgency.
Highly personal initiative and innovative skills.
Charming Appearance (Good looks with appealing outfits).
Express professionalism in the discharge of duties.
Fluency in any two of the following; French, Dutch, Spanish and Italian.
Ability to comprehend and explain requirements for immigrant visas is required.
Candidate must possess a First Degree in either: English, Mass Communications, French, another foreign language, and any other related discipline.
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