Front Desk Officer

Details:

Minimum of 1 year post qualification experience
Experience in customer service role in a reputable organisation
To provide customer service support to all clients and visitors of the organisation
Receive and direct all Incoming calls of the organisation;
Provide first hand support to all clients inquiries (In person or via telephone)
Receive and direct as appropriate all correspondence of the organisation;
Coordinate and supervise the prompt delivery of all outgoing correspondence of the organisation;
Manage the official Info email of the organisation, by providing prompt acknowledgement of email to the client and directing the email to the appropriate department for follow up;
Coordinate and manage schedule of daily visitors appointments in the organisation;
Maintain a clean, professional and conducive atmosphere in the reception area;
Control inventory relevant to the reception area;
Monitor visitor access and exit through the access control and visitors register;
Monitor staff entry and exit into the office building through the staff attendance register;
Maintain security awareness within the reception area and report immediately any suspicious activity/persons to the appropriate department;
Provide up to date information on the organisation to the IT consultant, to be updated on the corporate website;
Periodic review of the corporate website contents to ensure that information contained are not obsolete;
Basic understanding of standard software packages (Microsoft Office Tools) to carry out job responsibilities
Must possess basic understanding of systems terminology and concepts related to hardware, software and network configuration;
Must possess advanced knowledge of administrative filing methodologies (electronic and manual)
Oral & written Communication skills
High Interpersonal skill.
Sound analytical skill.
Commitment to completion of task.
Accountability & high level of Integrity.
Team player
Self-directed
Flexible working hours
Ideal incumbent must be below 32years of age.