Job Brief
We are looking for a pleasant Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the organisation for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
In charge of receiving, screening, redirecting and making official telephone calls
Receiving and directing students / parents / visitors to appropriate departments after conducting preliminary interviews.
To maintain the record of the entries in the premises
To communicate with authorities during emergency situations.
Confirming delivered and outgoing correspondence
Telephone enquiries on admission and other aspects of the school
Conduct school tours if requested and there is no admission officer to do it
Make appointments between school officials and parents or visitors
Update staff contact lists in conjunction with the Admissions office and HR
Receive letters, packages etc. and distribute them
Take up other duties as assigned
Requirements
Any relevant Degree and additional qualifications will be an added advantage
Proven experience as Front Desk representative, agent or relevant position
Knowledge of office management and basic record keeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation.
Applicant should send their CV’s to: recruitment.lekki@greenspringsschool.com
Apply via :
recruitment.lekki@greenspringsschool.com
