Role In Summary:
Provide first contact support to our Customers at the front desk and consistently provide high level of excellent Customer service and ensuring Customer satisfaction.
Main Duties:
Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
Answer and direct calls to the appropriate department or staff member.
Maintain a clean and organized front desk area and board room.
Maintaining a positive, empathetic and professional attitude toward Customers at all times.
Keeping records of Customer interactions, transactions, comments and complaints.
Assist with administrative tasks as needed, such as data entry, filing and document preparation.
Schedule appointments and meetings for staff members.
Ensure Customer satisfaction and provide professional Customer support at all times.
Build sustainable relationships and trust with external and internal Customers.
Liaise with Customer Support on fault resolutions and Customer account reconciliation.
Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
Manage the organization website chat bot or other inquiry.
Manage the social media of the organization.
Manage the delivery of parcel/order.
Follow communication procedures, guidelines and policies.
Any other tasks assigned to you by the Management.
Personal Qualities & Qualifications:
Job Holder need to be:
Problem-solving skills.
Ability to communicate clearly.
A highly effective individual who has an absolute eye for detail and is focused on improving business performance.
Service and process knowledge.
Friendly attitude.
Strong time Management.
Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
Demand on the Job:
Must have alteast 3 year cognate experience in Front Office Management.
Excellent communication skills, both written and verbal.
Commanding personality to handle stressful situations with ease.
Computer proficiency with knowledge of Microsoft Office.
Ability to multitask and prioritize tasks effectively.
Ability to work under none or minimal supervision.
Maybe required to work weekend once in a while.
go to method of application »
Qualify candidate should send CV to careers@brainshare.ng
Apply via :
careers@brainshare.ng