Nov 30, 2018
Grade: Junior Department/Business Unit: Administration & Project Management.Location: Lagos Island ROLE DESCRIPTIONThe Front Desk/Customer Service Officer is to undertake all receptionist and clerical duties at the front desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.SPECIFIC DUTIES AND RESPONSIBILITIES
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Greet visitors warmly and make sure they are comfortable.
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)
COMPETENCIES REQUIREDa) Knowledge Required
Proven experience as a front desk/customer service officer, agent or relevant position
Familiarity with office machines (e.g. fax, printer, computer etc.)
Knowledge of office management and basic book-keeping
Proficient in English (oral and written)
Good organizational and multi-tasking abilities
Customer service orientation
b) Skills Required
Interpersonal Skills.
Communication and Presentation Skills
Teamwork and Team Building Skills.
Relationship Building and Management Skills.
Microsoft Office Suite i.e. MS Word, MS Excel, MS PowerPoint
c) Behavioral Attributes Required
Confidentiality, Privacy, and Discretion.
Ethics and Standards.
Ability to stay calm under pressure
Personal and Professional Integrity.
MINIMUM QUALIFICATIONS(a) Educational.A First Degree in the Management Sciences or Social Sciences.An MBA or related second degree will be an added advantage.(b) Regulatory and Professional.Must be a student member of the Institute of Customer Service of Nigeria. Or any relevant professional body.(c) Experience.Minimum of 1–2 years in a similar role is required
Apply via :
https://www.myjobmag.com/job/111395/front-desk-customer-service-officer-workforce-group