Job Description Duties
Handle customer inquiries/complaints both telephonically and by email
Prepare and update applicable client records with relevant information on a timely basis
Document client call enquiry/complaint in relevant call reporting templates and/or web tools
Produce timely call sheet reports
Education and Experience
Minimum of second class degree, lower division
Proficient in the use of MS Office tools
Must be able to communicate fluently in both French and English
Communication in any Nigerian language would be an added advantage
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Good data entry and typing skills
Key Competencies
Verbal and written communication skills
Good listening and interviewing skills
Problem analysis and problem solving
Customer service orientation
Ability to professionally handle complaints, even when working with unpleasant clients
Organizational skills
Attention to detail
Resilience
To apply, visit KPMG Career Page
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