Ref No: VPFC15 Location: Lagos Job Description
The ideal candidate review result for potential fraudulent transaction and manage calls on fraud issues from operational departments, investigating leads from internal and external sources with proper follow-up and documentation.
Complete information requests and fraud tasks for assigned cases and provide superior customer service to internal and external customers.
Be responsible for making recommendations on how processes can be improved and policies modified.
Where appropriate, prepare case papers in accordance with Government Guidelines and Codes of Practice, to a suitable standard for submission for prosecution.
Maintain confidentiality and discretion in carrying out all the duties of the post.
Assist in the induction and training of staff in the prevention of fraud and abuses of the system,
Deal promptly with complaints other notifications relating to investigations.
Plan and undertake investigations into allegations of fraud and corruption of varying nature and complexity
Reduce fraud and corruption losses by efficiently and effectively investigating, preventing, detecting, analyzing, reporting and recovering losses.
Identify and utilize appropriate investigative techniques and technologies to achieve maximum efficiency and effectiveness.
Conduct formal tape-recorded interviews with suspects and witnesses in accordance with current legislation and Codes of Practice.
Where required and duly authorized, assist the police in the search of premises and questioning of suspects, including interviewing suspects at police stations.
Maintain quality and efficiency standards in accordance with policy, procedure and applicable Codes of Conduct.
Maintain to a high standard for record of each and investigation, and produce appropriate, timely reports to the Head of Fraud, Management unit and relevant Manager or Directors, as appropriate.
Skills & Qualifications
Strong computer literacy and knowledge of computer software (MS Office)
Analytical abilities
Ability to work independently and without direction to take initiative, and make decisions
Must be able to prioritize and meet deadlines
BSc from any reputable university
Candidate must have an excellent understanding of Internet browsing, and experience shopping on the internet.
Professional demeanor in dealing with internal and external customers via phone and email is essential
Two years post degree experience is required.
Interested and qualified candidates should send their CV’s and portfolio (as a link or attachment) to: careers@voguepay.com with the email subject “VPFC15”
Apply via :
careers@voguepay.com
