Key Responsibilities:
Supervise and coordinate floor operations to ensure efficient service.
Monitor staff performance, provide guidance, and ensure adherence to company standards.
Maintain high levels of customer satisfaction by responding to inquiries and resolving issues promptly.
Ensure the restaurant/lounge remains clean, organized, and fully stocked at all times.
Assist with staff scheduling and ensure optimal coverage during peak hours.
Train and mentor new and existing staff on service protocols and customer interaction.
Oversee cash handling and daily sales reconciliation where applicable.
Enforce health and safety regulations, ensuring compliance with hospitality industry standards.
Work closely with the kitchen and bar team to maintain seamless operations and timely service.
Handle guest complaints professionally and escalate issues when necessary.
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