Role Summary/Purpose
The Assignment Specialist will work closely with the Sub-Saharan Africa (SSA) Field Service Engineers. Resource Managers (RM), the Assignment Specialists in the Center of Excellence (CoE), mobilization team and Product Company (PrCo) teams to achieve operational excellence in the assignment of Field Service Engineers (FSE).
He/she will focus on quality and responsive assignments, optimized utilization, and identification of FSE demand gaps.
Essential Responsibilities
Assess and deepening FSE requests vs. site activities status
Use of Global Field Services (GFS) CoE tools which are necessary for identifying the most adequate FSE to fulfill the requests.
Third Parties FSEs management. Be the GE sponsor for a team of contractors FSEs making sure a correct update of the bio-data & competency data base in the system, maintain their access to the company tools, take care of their technical certification. Manage the provision of company assets (soft & hard) for the new hires.
Keep regular meetings with third parties/contractor company representatives interface with them in the spirit of compliance.
Maintain continuous relations with Resource Managers who manage FSE (both in HQ and in the Region/s).
Actively collaborate with the PrCo representatives in order to slot, plan & review their FSEs needs.
Guarantee Data Quality Check of the demand posted by the PrCo
Guarantee On Time Assignment of FSEs
Ensure the correct balance of utilization between internal & third parties FSEs
Evaluate all factors which drive the assignment of a single or a team of FSE considering technical and soft skills, project priority, mobilization feasibility, economic impact, internal policy, FSE’s availability, regionalization policy, FSE growing opportunities, resource’s skill optimization, FSE team member compatibility.
Drive Fit for Job (FFJ) Assessment with the aim of ensuring the quality of the resource’s assignment
Maintain timing and clear communication with internal clients and suppliers.
Travel to site or regional organization offices when required.
Qualifications/Requirements
Bachelor’s degree from university or college (or a high school diploma / GED with significant experience in Services)
Strong problem-solving skills and detail oriented analytical skills
Ability to influence, negotiate, and communicate at all levels of organization
Ability to anticipate and create adaptive planning
Basic understanding of project management
Strong oral and written communication skills
Fluency in English
Additional Eligibility Qualifications Desired Characteristics:
Prior Field Service experience is preferred
Certified Six Sigma Green Belt
Ability to work across diverse personalities and agendas at various seniority levels across organizations to achieve goals
Flexible and strong negotiation skills with an eye to establishing mutually beneficial outcomes
Excellent computer skills and expertise to leverage digitization of processes and tools
Strong data analysis / manipulation capabilities
Strong interpersonal and leaderships skills
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