Job Number: 2859354 Locations: Lagos, Abuja, Port Harcourt Business: GE Healthcare Business Segment: Healthcare Imaging Role Summary/Purpose
The Field Service Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer’s equipment and driving customer satisfaction through Service Excellence for Life Care Solutions (LCS) & Ultrasound (ULS) Modalities in GE Healthcare
Essential Responsibilities Key Responsibilities/essential functions include:
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Field Modification Instructions.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements
Bachelors Degree in Engineering relevant to the role
Technical and analytical skills.
2-4 years Field Services experience.
Comprehensive knowledge of a specific modality or multi-modalities.
Proficiency in English.
Ability to work independently.
High work standards and quality.
Initiative and motivation.
Plans and organizes work effectively.
Strong communications-, listening- and interpersonal skills.
Good Customer skills; deals tactfully and effectively with differences of opinion.
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