Jan 5, 2019
Job Description
Developing and maintaining efficient systems to deal with client queries and support
Referring issues and potential sales opportunities to Sales and Marketing Executives where relevant
Handling and resolving all questions, requests, complaints and all other front desk activities
Providing efficient and professional first line account management to clients
Assisting the business development team in developing efficient systems to support the work of the Team
Handling mail boxes, telephone and correspondences
Building and maintaining relationships with clients and key personnel within customer companies
Conducting business reviews to ensure clients are satisfied with their products and services.
Liaising with internal departments to ensure client needs are fulfilled effectively
Requirements
Proven work experience as a Customers Relations Executive or Receptionist
MUST be Social/Digital Media savvy or better still have passion for new media management
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
Past working experience in Staff Administration will be an added advantage
OND, B.Sc or HND in any related field; additional certification is a plus.
Apply via :
Applicants should send their Applications materials to: customercare@ictcentric.com Note
https://www.myjobmag.com/job/111740/female-customers-relations-executive-ultra-media-solutions-limited