Facility Engineer Customer Success Advisor

Job Summary

Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.

Responsibilities

Good in Solution Designs and Execution
Perform troubleshooting & Resolving Electrical / Electronics faults and other facilities items
Provisioning of power and installation of AC & DC equipment
Prepare accurate daily, weekly and Monthly reports
Ensuring that safety and health standards at work are adhered to
Acts as the primary contact for all third party (facilities) related issues (emergencies and repairs)
Maintenance of all Equinix and third-party POP facilities as well as service coordination and service providers’ management
Ability to respond to Emergency/Call out to attend to power related issues on 3rd party Pops
Carry out regular assessment of POP facilities to determine items that are due for replacement or repair and initiate appropriate action
Follow up with 3rd Party Engineers (Transmission/OSP/IP) to resolve issues on sites.
To provide a cover up for shift Engineers when need be

Qualifications

BSC/HND in any relevant discipline
Proven years in telecom facility operations & maintenance experience
Proficiency in the use of MS Office tools
Facilities management
Project management
Excellent people skills
Must be customer service oriented
Contract/vendor management skills
Good interpersonal relationship
Excellent oral and written communication skills
Proficiency in working with AC and DC power systems
Strong organizational skills with the ability to prioritize and multi-task.
Good in Documentation and Processes
Good in Solution Designs

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