Key Responsibilities
Review all hard and soft FM service level agreements entered into with external service providers.
Manage the relationships with the building owners and contractors to ensure service delivery
Monitor help desk statistics and audit to ensure adherence to Service Level Agreements.
Assist with the management of regular and preventative maintenance plans and pre-approved capital projects
Ensure alignment of the ATA FM site personnel and staff outputs with the strategic and operational objectives of:
Project Agreement
FM Output Specifications
Best practice service delivery
ATS FM wider business and strategic objectives
Review staff training initiatives and develop skill needs analysis in conjunction with ATS FM HR Department and implement recommendations.
Develop succession planning strategy to ensure compliance with ATS FM contract obligations especially BEE requirements.
Review and ensure compliance of ATS FM’s obligations and responsibilities with respect to the Occupational Health & Safety Act and statutory requirements.
Ensure compliance of ATS FM with internal and external reporting, reports production and attendance at relevant meetings, workshops and re view sessions.
Ensure effective policies and procedures are in place to manage and minimize ATS FM’s operational risks and obligations.
Ensure quality systems of the Project Agreement are implemented and monitored on an ongoing basis for both technical and soft FM services.
Ensure compliance with ATS FM policies and procedures related to financial management, controls and expenditure authorization levels.
Qualifications, Skills and Knowledge
A Technical Diploma/Degree
5-10 years experience in Facilities
Good financial and business acumen
Working knowledge of equipment, materials and supplies used in facilities management
Good understanding of SLA’s and Management contracts
High level operational experience
Good understanding of OHSA requirements
Computer literacy on MS Office Packages (MS word, Excel, Acces)
Attention to detail and strong organisational skills
Excellent Communication Skills and Relationship Management Skills
Problem solving and Analytical Skills
Project and resource management skills
Good knowledge of planned maintenance systems
Help Desk interface with Technical work environment
Environmental Act Requirements
National Building Regulations.
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