Ref.: DC-121948
We Offer
Active participation in the company growth strategy
Ability to link client needs with Damco’s solutions portfolio
Knowledge of the freight forwarding industry
Key Responsibilities
Ensure service delivery in line with customer expectations for Export customers
Manage relationship with current customers, and secure additional business/volume with current customers and new customer in liaison with sales department.
Ensure account receivables are current.
Coordinate handling of files between Sales, Operation, and Finance units.
Ensure Damco delivers the product sold to customers.
Manage job costing for customers assigned, which includes opening and closing of files.
Coordinate handling of file between departments and ensure file is handled in a timely manner.
manage bookings (document status & cost implications for any delays).
Supervise the Opening of form M and verify shipping documents.
Manage written correspondence between OPS department and clients.
Keep Client updated on cargo status before and after arrival or departure.
Confirm and verify declarations to advise customer of expected duty amount and HS code (s) used.
Advice and guide client on queries encountered during verification/examination and discuss/agree on a workable solution.
Who we are looking for
A degree in business management, social sciences or equivalent is desirable.
Proficient in English as well as relevant local languages (verbal and written).
Minimum 3 year of experience in customer service department for a fast-paced service company.
Minimum 2 year logistics operations experience will be an added advantage.
Excellent communicator, persuasive and enjoy solving problems.
Ability to work in a team.
Apply via :
jobsearch.maersk.com
