Key Responsibilities
Sell bus tickets at GIGM terminals to walk-in guest
Make and/or change travel reservations for walk-in guests using the online booking system
Create and maintain guest reservation records
Resolve service problems by clarifying the guest complaint via phone, email, and in person
Forward booking/travelling reschedule request to the concerned unit
Serve guests by providing service information related to travelling schedule, fare, & payment
Announce arrival and departure information using the public address system
Assist in guest luggage check-in
Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
Adhere to the company’s policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
Promote the online booking, app downloads and other products and services of the company to customers
Kindly note that your duties may be reasonably modified at the company’s discretion.
Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the position as subject of email.
Apply via :
jobs@thegiggroupng.com