ROLE DESCRIPTION
The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.
JOB DESCRIPTION
Provide guidance to walk-in customers on product and service offerings
Educate customers and potential customers with information on SLA and delivery timelines.
Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
Promote and cross-sell company’s products
JOB REQUIREMENTS
Good communication and computer literacy skills
Certificate of completion of NYSC
Previous customer service experience is an added advantage
Detail-oriented and strong inter-personal skills
Job Location: Abuja- Garki, Lagos- Opebi, Ikeja, Ondo – Akure, Lekki, Agungi, Ajah, Victoria Island.
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