Major Deliverables
First line interaction with customers
Ensure customer queries / requests/ concerns are attended, documented and reported to management
Follow-up with relevant department should in case there is any delay, escalate at deviations
Connect with customers and maintain cordial relations in the interest of the business
Responsible for Stock and Cash Management at the shop
Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
Ensure efficient operations at shop by coordinating remedies of issues affecting operations
Ensure Customer Service attitude is exemplified by actions and initiatives
Motivate contribution from colleagues to ensure Customer Delight
Adopt standards for business activities/processes and ensure adherence
Ensure Daily Operational Reports are prepared and submitted in time
Share improvisations with management which can be replicated at all locations/ processes
Function / Domain Customer Service / Shop Operations
Reporting To Direct – Supervisor Shop Operations; Functional – Territory Sales Manager
Place of Posting Nigeria
Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
Desired Attributes Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills Proven achiever, Should have sharp business acumen
Qualifications
Candidate should possess Graduate / Post Graduate qualification
Desired Experience of 2 to 5 years in a similar profile
go to method of application ยป
Interested and qualified candidates should send their applications to: hr@spectranet.com.ng with the position name as the subject
Apply via :
hr@spectranet.com.ng
