Not specified
Ref No: 139381BR Location: Lagos Responsibilities and Duties
Supervising ethics line operators
Handle customer inquiries/complaints via telephone or email
Document client call enquiry/complaint in reporting templates
Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
Perform administrative tasks such as maintaining client files
Performing customer trend analysis
Conduct research on individuals and entities as directed by the relevant manager.
Documenting research observations
Developing presentation slides
Making presentations on research/analysis performed
Qualification and Experience
Minimum of second class lower in any field of study
Minimum of 4 years experience in a customer service related role
Skills and Competence Requirements:
Good verbal communication skills
Interviewing and probing skills
Attention to details
Good report writing
Research skills
Problem solving skills
Professionalism
Ability to successfully lead a team
Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage
Apply via :
https://www.myjobmag.com/job/109806/ethics-line-supervisor-kpmg