Not specified
Engagement Type: Graduate Hire Roles and Responsibilities
Handle customer inquiries/complaints via telephone, email or website
Document client call enquiry/complaint in relevant call reporting templates
Prepare a summary report of complaints made to clients on a monthly basis
Prepare and/or update relevant clients files on a timely basis
Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis
Perform trend analysis of surveys conducted during whistle blowing awareness sessions
Perform trend analysis of complaints received on a quarterly basis
Work with the marketing department to prepare new sample awareness posters when required
Prepare a weekly catalogue of fraud.
Perform research and gather intelligence on whistleblowing happenings around the world
Quality & Risk Management Review:
Perform monthly mock QP review on selected and agreed files
Follow-up with the relevant team lead/managers to obtain the files to be reviewed
Submit monthly reports on files reviewed
Document and discuss areas of non-compliance with the relevant managers
Corporate Intelligence:
Conduct research on individuals and entities as directed by the relevant manager
Conduct research on individuals and entities using information on KPMG subscribed databases
Evidence gathering and filing in respect of research conducted above
Write a report in Microsoft Word format detailing the results of the research conducted above
Make quarterly presentations on learnings from research conducted above
Understand and interpret CAC search reports
Maintain a record of all CAC searches conducted by KPMG forensic
Educational Qualification
Minimum of second class lower in any field of study
Skills and competence requirements:
Verbal communication skills
Interviewing skills
Attention to details
Report writing
Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage
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https://www.myjobmag.com/readjob/62959/jobs/career-opportunities-at-kpmg-nigeria