Nov 8, 2018
Ref Id: 20/18 ABJ Grade: A2 (L) Job Subcategory: Estates Start Date: 1 December 2018 Type of Position: Permanent Job Category: Foreign and Commonwealth Office (Operations and Corporate Services) Main Purpose of Job
To provide prompt and effective Help Desk support, professional Customer Service and communications on behalf of the Abuja Estates Team.
Roles and Responsibilities
Manage the Estates helpdesk and maintain regular and effective communication with relevant stakeholders (i.e. Customers, Estates Team, CS management and the wider office).
Raise work-requests for reactive and planned preventative maintenance tasks within agreed authority
Monitor and report on service level agreements both internally and externally and compile monthly Estates KPIs
Monitor, acknowledge and reschedule rejected works from officers and communicate as appropriate
Ensure all work requests received are logged correctly, timelessly, and disbursed to the appropriate sections of the Estate Team
Maintain the works request data base, monitor active works-request dashboard and report daily progress to the relevant Estate managers and TWS.
Calculate cost of materials and man-hours used on each property and produce monthly expense reports
Monitor works requests to ensure timely completion as specified in the Corporate Services Charter.
Handle all internal and external communications for the Estates team and maintain proper records of this for audit purposes.
Carry out any other duties as required, or directed by the Estates/FM Management Team
Requirements Essential qualifications, skills and experience:
Candidates must have a relevant first degree as a minimum.
He/she must be a self-starter able to work with minimal supervision and have proven communications and customer service target driven experience, preferably in the commercial world.
He/she must have sound knowledge of the local business environment/practices and excellent communication (written and oral) and presentation skills.
In addition, he/she should have significant experience in people management, work scheduling and organisation and demonstrate strong I.T and problem solving skills.
Adaptability
Capable of working quickly and accurately (attention to detail).
Desirable qualifications, skills and experience:
Experience of working in a high paced environment
Training / Qualifications in Communications
Training / Qualifications in Customer Service.
Required competencies:
Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service.
Remuneration Starting monthly salary – N438,934.
Apply via :
Additional Information
https://www.myjobmag.com/job/108556/estates-communication-officer-british-high-commission