Location: Abuja Job Category: Other British Government Departments (Partners across Government, including UK Visas) Job Subcategory: UKVI (UK Visas and Immigration) Grade: A2 (L) Type of Position: Fixed Term Duration of Post: 12 months Job Description (Roles and Responsibilities)
Line management of 5 grade A1(L) staff
Team Leader of the Customer Care and Registry Unit
Management of the different aspects of this team including:
Escalations
Correspondence
Management of JRs and PAPs
File Management
Appeals
ARs
IHS (payments and refunds)
Provide daily statistical data to the Operations Manager
Ensure the smooth running of the CCU / Registry teams
Essential Qualifications and Experience
Previous experience of working within a visa section
Microsoft Office package
Customer service experience preferable
Required competencies:
Seeing the Big Picture, Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace.
Additional Information:
Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
Reference checking and security clearances will be conducted.
Any questions you may have about this position will only be answered during interview, should you be invited.
Remuneration Starting monthly salary (N360,778)
go to method of application ยป
Use links below to apply
Apply via :
