Report to: Direct – Supervisor Technical Support Group; HOD Major Deliverables
Manage incidents, respond to requests for technical assistance in person, via phone & email
Responsible for supporting post-sales customer activity remotely and on-site.
Responsible for carrying out detailed Site Survey & maintain proper documentation
Perform installation and implementation and network integration at customer’s site
Promptly investigate, resolve & report any incidents, errors, events or deviations.
Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
Track and route problems and requests and document resolutions
Prepare daily activity reports
Inform management of recurring problems.
Qualification and Experience
HND / Graduate / Post Graduate in Electrical/Electronics/ Computer/Communication/InfTech
Desired Experience 1 to 3 years in similar profile.
Essential Attributes:
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
Device/Network level Troubleshooting.
Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
Desired Results Relevant Industry Experience, been on the front desk handling customers and team.
Applicants should send their Applications and CV’s to: jobs@lorachegroup.com
Apply via :
jobs@lorachegroup.com
