Major Deliverable
First line contact, providing technical assistance to all walk-in customer at Shops
Assist in after sales device setup, installation, and configuration processes for new subscribers
Create a positive customer experience
Assist / guide customers to handle different hardware and software application as required
Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
Liaise with device & terminals unit, for all hardware errors & related replacement cases
Document help desk tickets/resolutions, and maintain defective device inventory list for shop
Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Function/Domain Customer Service / Technical Support Group:
Reporting to Direct – Supervisor Technical Support Group; Functional, HOD
Qualifications
HND/Graduate/Post Graduate qualification in Electrical/Electronics/Computer/Communication/Info Tech.
Desired Experience:
1 to 3 years in similar profile.
Essential Attributes:
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
Desired Attributes:
Relevant Industry Experience, been on the front desk handling customers and team.
Applicants should send their CV’s and Cover Letter indicating current and expected salary to: jobs@lorachegroup.com
Apply via :
jobs@lorachegroup.com
