Reporting To: Energy Sales Supervisor (ESS) Role Purpose
Coordinate the implementation of effective marketing strategies geared towards optimizing I.E revenue and expanding business opportunities within the Business Unit.
Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
Ability to manage customer relationship relating to meter reading and bill distribution.
Responsibilities
Bill distribution to customers
Prepare exception reports
Reading of meters attached to Distribution Transformers
Customer meter reading, re-reading, site visit and capturing meter status/remark.
Partake in and supervise meter reading activities and vetting all reading sheets and folios submitted
Partake in and supervise daily cash drive and Prepaid Meter monitoring activities
Managing meter reading instrument availability for meter reading activities.
Ensuring timely meter reading data download and upload for bill processing on a daily basis
Investigate and ensuring customers complaints related to meter reading and billing are resolved
Empower/ support team for improving meter reading efficiency.
Tracking collection efficiency and reporting on weekly collection activities and status
Supervise daily cash drive and Prepaid Meter monitoring activities
Weekly collation and reporting of all new customers, tariff reclassification and other accounts maintenance information.
Responsible for all prime customers within supervisory areas.
Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
Performing remote monitoring of meter behaviour using human machine interfaces (HMI)
Providing customer meter reading books/cycle and updating reading sequence.
Performing manual data entry for customer meter reading and meter reading status on a daily basis.
Managing meter reading instrument availability for meter reading activities.
Preparing daily reading upload batch files, exception reports and bill distribution to customers.
Performing on site activities/supervision with regards to installed meters and remote energy usage tracking.
Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
Managing all customers’ complaints related to meter reading within areas of jurisdiction.
Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)
Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.
Minimum Qualifications
First degree (B.Sc or H.N.D) in Marketing, Social Sciences or any relevant field
Minimum 4 – 6 years field experience in sales and marketing
Understanding of the peculiar revenue collection challenges of the energy industry
Basic computer proficiency (MS Excel, Word, Outlook)
Technical Competencies:
Strong, creative, strategic, and personal sales skills
Be adaptable and able to meet deadlines on assignments, juggle multiple demands and to work with all types of individuals.
Good Analytical skills and deep Knowledge of the business.
Strong skills in negotiating, planning, problem solving, and timely problem escalation.
Excellent time management and organizational skills
Behavioral Competencies:
Ability to work under pressure and multi task effectively
Ability to lead and influence others
Communication Proficiency.
Attention to Detail.
Customer Service.
Problem Sensitivity and Integrity
Good Customer Relation Service
Problem Sensitivity and Integrity
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