Details:SUMMARY – -An emergency medical dispatcher works from the dispatch desk where the personnel takes charge by alerting, deploying and coordinating ambulance crew/medics for ground ambulance evacuation while maintaining a real-time log of activities.Job Description:
Retrieves information from emergency call takers and transmits information to emergency service personnel on the ambulance and the receiving facility
Determine and assign the level of priority of calls received by emergency call takers and enter the into a computer-aided dispatch system for radio/online dispatch purposes
Performs triage and provide pre-arrival instructions for emergency medical calls to victims or bystanders
Follows prescribed protocols(EMD) to provide medical instruction to callers during high confirmed emergency related events until ambulance crew arrives on scene
Monitor and track ambulance crew locations for smooth operations.
Maintains a positive customer service attitude always with the public, corporate clients, coĀ workers and supervisor
Liaise with health care providers/ health facilities on condition of patient, expected time of arrival of ambulance and special equipment required to ensure readiness of health facility
Liaise with on call Doctor to ensure that ambulance crew receives adequate support throughout evacuation
Minimum Requirements:
Background knowledge in emergency medical dispatch
Advanced computer literacy
Good command of the use of English language and any other local language
Excellent communication skills
Customer care skills
Good prioritising and triage skills
Ability to lead a team
Requirements: –
Must be a Registered Nurse, Accident and Emergency Nurse, Paediatric Nurse
Copy of Certificate for BLS,ACLS,ITLS,PHTLS,PALS or ATLS
Knowledge on First Aid and emergency response
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