Position Description • E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle Internet Banking, Telephone Banking, Finacle USSDKey ResponsibilitiesE-Channel Applications Support1. Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems 2. Channels Integration and Postilion Application implementation and Support 3. Cards Solutions support e.g. Visa/Master/Verve e.t.c.4. Finacle Internet Banking, Mobile Banking and USSD support5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems6. Timely resolution of e-Channel applications incidents raised within the agreed SLA 7. Investigate of system anomaly and proffer a solution8. E-Channel applications testing 9. Upgrade deployment / implementation10. Support banking application projects relating to eChannels11. Monitor and ensure 24-hour availability of e-channel applications12. Configure, install custom-developed e-channel applicationsKey Performance Measures• Percentage uptime of application systems and software• Number of user-reported application-related issues resolved• IT Audit rating by Internal Audit, Routine Control, and external audit• No service impact as a result of application issue• Reduced number of incidents• Successful implementation of applications • Successful implementation of changes • Meet deadlines on task assigned• Ensure that service disruptions due to system downtime are minimized
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