Job Summary
Establishes, maintains and reviews schedules; matches available staff to posts; prints and distributes duty schedules; minimizes avoidable overtime; contacts and deploys staff to fill call-offs; responds to schedule changes and client request; inputs information into automated resource system; takes and logs calls from sites.
The employees’ primary job function is scheduling the duties of security officers.
Essential Functions
Schedules security officers and supervisors at client sites; manages the scheduling process to optimize operating results and to keep avoidable overtime (AVOT) to a minimum; resolves staffing issues and problems as directed by the operations manager/management.
Maintains site coverage at all times; tracks requests for time-off including vacation and personal leave requests to ensure adequate site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites are effectively covered; receives and documents calls from remote locations.
Ensures that accurate timekeeping, payroll, and billing data is posted in the automated, or manual resource system; verifies billing and payroll reports and corrects discrepancies; interfaces with accounts receivable and payroll departments to make corrections.
Maintains current knowledge of site contracts and of requirements of security officer training, availability and time worked, and of client exclusion lists.
Coordinates scheduling changes with Operations manager/ management, supervisors, and staff; serves as a liaison with clients and branch management supervisors and staff in resolving scheduling, training, billing and payroll problems.
Ensures that an adequate on-call security manpower is available (at all times) to cover vacancies created by absences and call-offs.
Coordinates the daily schedules and assignments of field supervisors; brief supervisors on changes to post schedules, and new security officer schedules.
Advises branch management and/or Human Resources staff of openings as they occur; assists in screening security officer candidates; interviews new security officers to ascertain their readiness, competence and availability for various shifts; matches security officer with site requirements and qualifications.
Recommends removal of security officers from posts based on clients complaints, attendance problems and other performance issues; advises branch Operations manager of any staffing problems that may arise as client requirements change.
Maintains records of security officer qualifications certifications and trainings, and coordinates on-site training requirements with site supervisor to meet clients needs.
Manages keys, and equipment control process.
Performs tasks and duties of a similar nature and scope as required for assigned office.
Education/Experience
B.Sc or HND, or a Higher Diploma in Security Management from a government accredited university.
A minimum of 2 years of related experience, or equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Expected Qualities/Competencies:
Understanding of security Operations
Ability to maintain professional composure when dealing with unusual circumstances.
Ability to demonstrate mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation.
Ability to understand and provide instructions in written, oral, diagrammatic or schedule form.
Ability to use personal computers and office productivity software effectively in executing tasks.
Ability to write logs, situation and incident reports.
Ability to plan, organize, and possess leadership skills.
Ability to communicate clearly and concisely in English language, and in other learned codes of the profession, e.g. Body language, 2-way Radio communication phonetics etc.
A good and effective team player
Courteous, and must possess good telephone etiquette.
Must possess a strong customer service and good orientation for quality service delivery.
Must possess strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Applicants should send their CV’s to: securityoperations@rapidvigil.com and a copy to ngozi.esiana@rapidvigil.com
Apply via :
securityoperations@rapidvigil.com
