DUTIES & RESPONSIBILITIES
Review transaction details and supporting documents to determine the validity of disputes and chargebacks.
Liaise with customers, merchants, and financial institutions to gather required evidence and facilitate resolution.
Ensure all chargeback and dispute cases are logged, tracked, and resolved within stipulated timelines.
Collaborate with fraud prevention teams to identify trends and mitigate risks associated with fraudulent transactions.
Ensure compliance with banking regulations, card scheme rules, and internal policies.
Prepare and submit reports on dispute resolution trends, success rates, and outstanding cases to management.
Work with IT and payment teams to troubleshoot transaction errors and implement preventive measures.
Provide customer support by explaining dispute processes and updating customers on case statuses.
Conduct training and awareness sessions for internal stakeholders on chargeback procedures and dispute management.
Apply via :
lapocareers.seamlesshiring.com