Oversee a comprehensive range of duties to ensure operational excellence, including strategic planning, team leadership, and process optimization. Develop and implement policies, procedures, and best practices that enhance efficiency and drive performance metrics. Collaborate closely with cross-functional departments to align objectives, resolve challenges, and foster a culture of innovation. Monitor departmental progress, analyze key performance indicators, and provide data-driven recommendations to senior leadership. Ensure compliance with industry regulations, quality standards, and organizational policies while maintaining meticulous documentation and reporting.
Demonstrates a strong focus on cultivating and sustaining client relationships to drive long-term business growth.
Act as the primary steward of client relationships, fostering satisfaction and cultivating long-term growth opportunities.
Provide expert assistance to the Regional Director leveraging comprehensive knowledge of Upstream’s operations to secure new business prospects.
Account management involves cultivating and maintaining strong client relationships to ensure satisfaction and foster long-term partnerships. This role requires a proactive approach to understanding client needs, addressing concerns promptly, and delivering tailored solutions that align with business objectives. Responsibilities include regular communication, performance tracking, and identifying opportunities for upselling or cross-selling. Ideal candidates will possess exceptional interpersonal skills, a results-driven mindset, and the ability to manage multiple accounts efficiently while meeting deadlines. Experience in account management, sales, or a related field is typically required, along with proficiency in CRM software.
Oversee designated accounts to ensure their effective management and alignment with organizational objectives.
Cultivate and oversee collaborative relationships with local organizations while ensuring ongoing, robust engagement with all relevant stakeholders to foster mutual growth and alignment.
Oversee the negotiation process for contracts and guarantee the prompt finalization of agreements.
Financial and operational supervision involves ensuring the integrity of financial data, compliance with regulatory standards, and the efficient allocation of organizational resources to support strategic objectives. This role demands a keen ability to analyze performance metrics, identify trends, and implement corrective actions to optimize operational efficiency and financial health. Responsibilities include overseeing budgetary processes, conducting financial audits, and providing actionable insights to senior leadership to drive informed decision-making.
Oversee the account’s profit and loss (P&L), track performance metrics, and supervise invoicing and payment procedures.
Ensure adherence to relevant local laws, contractual obligations, and approved recruitment methodologies.
Project management responsibilities include overseeing project execution, coordinating team efforts, and ensuring timely delivery within budget and scope. The role demands strong leadership to align stakeholders, mitigate risks, and drive decision-making. Proficiency in project management methodologies, tools, and techniques is essential, along with excellent communication and problem-solving skills to navigate challenges and foster collaboration.
Leverage and coordinate the efforts of diverse, geographically dispersed teams to effectively execute project initiatives.
Collaborate with various internal departments, including Sales, Pre-Sales, Legal, Product, Project, and Support, to achieve client goals effectively.
Craft and execute strategic marketing initiatives and comprehensive campaign management, ensuring alignment with organizational objectives and target audience engagement to drive brand awareness and revenue growth.
Contribute strategic insights to marketing initiatives while overseeing their implementation, evaluating return on investment (ROI), and measuring return on marketing (ROM) to ensure optimal performance and alignment with business objectives.
Develop and execute marketing strategies that are fully aligned with both client objectives and prevailing market conditions.
Operational Delivery encompasses the execution of processes and systems to ensure seamless business operations. This involves maintaining efficiency, adhering to established protocols, and delivering consistent results in alignment with organizational objectives. Responsibilities include overseeing workflows, troubleshooting operational challenges, and implementing improvements to enhance productivity and service quality. A strong focus is placed on problem-solving, attention to detail, and adherence to compliance standards. Collaboration with cross-functional teams is essential to support day-to-day operations and achieve operational excellence.
Oversee local operational resources directly, holding teams accountable for delivering client outputs and accurately capturing market insights.
Qualified candidates will possess a Bachelor’s degree in a relevant field, along with a minimum of three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are required to collaborate effectively with cross-functional teams. The ability to manage multiple priorities in a fast-paced environment is critical, as is a commitment to continuous learning and professional development. Familiarity with regulatory compliance and best practices in the field is highly desirable.
A bachelor’s degree in Business, Marketing, Engineering, or a closely related discipline is required for this role.
Achieved notable success in overseeing substantial accounts and fostering expansion in developing markets.
Must possess a valid driver’s license and maintain a clean driving record; must be able to pass a background check and drug test; must be able to lift up to 50 pounds independently; must be able to stand, walk, bend, and reach for extended periods; must be able to work in various weather conditions and environments; must be able to work flexible hours, including evenings, weekends, and holidays as needed; must have reliable transportation to and from work; must be able to communicate effectively in English; must meet physical requirements necessary to perform job duties safely and efficiently.
With a proven track record spanning 15 years in account management, ideally within the telecom, technology, consulting, digital marketing, or SaaS sectors, expertise in cultivating client relationships and driving revenue growth is essential.
With a strong background in Software as a Service (SaaS) solutions, the ideal candidate will possess in-depth knowledge of cloud-based software delivery models, scalable architecture, and subscription-based revenue systems. Experience in developing, implementing, and managing SaaS platforms, including proficiency in multi-tenant architectures, API integrations, and DevOps practices, is essential. The role requires familiarity with industry-standard tools such as AWS, Azure, or Google Cloud, as well as agile development methodologies to ensure continuous improvement and deployment. Additionally, the candidate should demonstrate expertise in customer lifecycle management, including onboarding, retention strategies, and churn reduction techniques.
Professional with a proven track record in the telecommunications industry and a robust network of industry contacts.
Skilled in fostering meaningful connections and cultivating productive relationships through exceptional interpersonal abilities.
Skilled in designing and implementing customer journey mapping initiatives, as well as leading customer success strategies, ensures a seamless and impactful experience throughout the customer lifecycle.
Proficiency in digital services, e-commerce platforms, and business-to-business (B2B) environments is required.
Technical expertise is essential, along with a strong capacity for cross-functional collaboration with product teams to achieve shared objectives.
Provides strategic direction and fosters collaboration among teams dispersed across various global locations.
Demonstrates advanced technical expertise and ease of use with digital platforms and analytical tools.
Proven track record in overseeing account profit and loss statements, administering contracts, and executing commercial negotiations effectively.
We offer a comprehensive benefits package designed to support your professional growth and personal well-being. This includes comprehensive health, dental, and vision insurance, along with a generous retirement savings plan featuring company matching contributions. Additionally, we provide paid time off, flexible work arrangements, and opportunities for career development through training programs and tuition reimbursement. Our commitment to work-life balance is further demonstrated by mental health resources, wellness initiatives, and family-friendly policies.
We provide a robust base salary and comprehensive benefits package, which is tailored to the candidate’s qualifications and skills.
The true appeal lies in collaborating with a high-energy, intelligent, and adaptable team within a demanding and rapidly evolving setting.
Qualifications
BA/BSc/HND
Experience Required
15 years
