Job description
The work of the Global Director of Academy Operations begins with the design of the recruitment processes, training programmes, and compensation structures of academy staff, who are at the core of delivering everything Bridge does. The Global Director of Academy Operations must also design all of the academy management tools to help Academy Managers be more efficient and successful in their role – be them digital or non-digital solutions to pupil admissions and timely fee collections; supplies, grounds, and overall inventory management; teacher supervision and mentorship; retail and concession sales management; and more – including accountability measures across all responsibilities. The Director of Academy Operations also works with the Global Director of Customer Strategy to develop scalable, easy-to-implement communications, programmes, and events that will strengthen community leader support, community integration, parent outreach, parent affinity, and word of mouth as well as pricing communications, retention, promotions, and loyalty programmes. What You Will Do
Set the global vision, strategy, and overall retail approach for academy management including ideal staffing, processes, and accountability measures in order to maximise operational efficiency and drive revenue
Develop the recruitment, training, on-going professional development, and compensations structures that will best prepare and motivate academy staff, particularly Academy Managers and their supervisory line
Develop systems and tools to ensure pupil admissions, timely fee collections, and ongoing retail and consessions purchases hit the targets required
Develop systems and tools for supplies, vendors, grounds, and overall inventory management in order to drive efficiency and effectiveness at the academy while maintaining a smart appearance
Work with the Global Director of Customer Strategy to develop pricing communications and loyalty programmes that ensure timely payments from parents as well as affinity/word of mouth
Work with the Academic Team to develop programmes for Academy Managers to better manage, support, and mentor their teachers
Define global budgets and timelines throughout the academy lifecycle for purposes of maximizing pupils growth and academy revenue, liaising with other departments as needed
Spend time in Bridge communities developing a knowledge of the market, competitors, and trends as well as driving customer insights and critical business issues opportunities; partner with other teams throughout Bridge as needed
What You Should Have
Passion for Bridge’s vision of democratizing the right for all children to succeed
8+ years relevant experience
Extensive experience in at least three of the following: human-centred design, customer strategy, innovation, retail, communications, marketing, or sales
Prior experience within a fast-paced, metric driven sales organization; start up experience preferred
Experience growing an existing organisation is a major asset; experience working with a chain preferred
Experience working in developing countries and/or with low income customers highly encouraged
Bachelor’s degree in relevant field (business, management, sales, retail management, organisational behaviour), graduate degrees preferred
We particularly value experience in extreme growth situations.
Passionate about Bridge’s vision of democratizing the right for all children to succeed
How We Work Above all else, we’re looking for ambition, organization, drive, intellect, problem solving, and respect for others. You will report to the Chief Experience Officer and will manage a small global team of 2-4 people. Location Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.
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Interested and suitably qualified candidates should visit Bridge International Academies Career Page
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